Grievances or Complaints: What’s the difference?
Happy patients contribute to a thriving practice by referring other patients. Yet, despite the best efforts to provide outstanding customer service and patient care, occasionally something goes awry: patients complain about fees, excessive wait times, unexpected changes in treatment or perceived staff rudeness.
How complaints are initially, and subsequently, handled is critical.
Ginny Hegarty: Part 2
Part 2: Guest: Ginny Hegarty, SPHR, author of the book Pivot and creator of the Practice Renewal Workshop. https://dentalcomplianceinstitute.org/wp-content/uploads/2020/03/Ginny-Hegarty-Interview-2.mp3
OSHA Compliance: Would your office pass inspection?
You’re having one of your most hectic days when someone who’s not on the schedule walks in. Rather than presenting an insurance card, you are presented with a government identification badge. Your office is about to undergo an unannounced OSHA inspection! What could you expect if OSHA showed up at your front desk? Here are…
Ten OSHA Tips to Keep Your Office on Track and Out of the News
Several years ago, the news of the Tulsa, Oklahoma oral surgeon treating patients under unsanitary and unsafe conditions struck horror into the hearts of dental practitioners and patients across the country. Can you imagine having to send letters to 7,000 patients warning them of a health hazard that was discovered in your practice and advising them…
Understanding OSHA’s Recordkeeping Requirement for Injury and Illnesses
OSHA requires that certain covered employers maintain records of serious occupational injuries and illnesses using the OSHA Form 300 log. These logs permit employers and workers as well as OSHA to evaluate workplace safety, then implement protections to minimize and/or eliminate hazards. OSHA partially exempts two classes of employers from routinely keeping injury and illness records: First,…
Having a Manual Alone is Not Enough
Having a Manual Alone is Not Enough Members HomeMember ArticlesExpert InterviewsClosed CasesToolsResourcesMembers ForumMy AccountLog Out When you think of regulatory compliance think of a comprehensive new patient exam. What’s the connection? A new patient exam includes a thorough assessment ranging from the medical/dental history to full mouth probing, oral cancer screening and more. In other…
Reduce Risk through the New Patient Experience
Reduce Risk through the New Patient Experience Members HomeMember ArticlesExpert InterviewsClosed CasesToolsResourcesMembers ForumMy AccountLog Out Guest: Penny Reed, author of Growing your Dental Business, experienced dental consultant and coach Members HomeMember ArticlesExpert InterviewsClosed CasesToolsResourcesMembers ForumMy AccountLog Out Want to discuss? Do you have thoughts or questions about this topic? Visit the Members Forum and post…
Medical Marijuana: Navigating changing laws
Medical Marijuana: Navigating Changing Laws Members HomeMember ArticlesExpert InterviewsClosed CasesToolsResourcesMembers ForumMy AccountLog Out Across the country the debate rages over legalization of marijuana, striking many ethical, legal and emotional chords. As of November 2018, a total of 33 States, Guam, Puerto Rico and the District of Columbia have legalized marijuana for recreational and/or medical use.…
Quality of Care
Quality of Care Members HomeMember ArticlesExpert InterviewsClosed CasesToolsResourcesMembers ForumMy AccountLog Out Disclaimer: Facts are based upon an actual dental board investigation. This case is presented for educational purposes only and does not constitute legal advice or a legal opinion. Performance of oral surgery without proper diagnosis Areas of Impact: Quality of Care; Standard of Care;…
OSHA Violation 3
OSHA Violation 3 Members HomeMember ArticlesExpert InterviewsClosed CasesToolsResourcesMembers ForumMy AccountLog Out Disclaimer: Facts are based upon an actual OSHA investigation. This case is presented for educational purposes only and does not constitute legal advice or a legal opinion. Workplace safety or health violation Areas of Impact: Regulatory Compliance; Employee Safety Case Summary: In response to…