Posts by Linda Harvey

You’re having one of your most hectic days when someone who’s not on the schedule walks in. Rather than presenting an insurance card, you are presented with a government identification badge. Your office is about to undergo an unannounced OSHA inspection! What could you expect if OSHA showed up at your front desk? Here are…

Guest: Penny Reed, author of Growing your Dental Business, experienced dental consultant and coach Want to discuss? Do you have thoughts of questions about this topic? Visit the members community on Facebook and posts your questions, thoughts, etc and we can discuss and help. Visit Community

Guest: Ginny Hegarty, SPHR, author of the book Pivot and creator of the Practice Renewal Workshop.  Want to discuss? Do you have thoughts of questions about this topic? Visit the members community on Facebook and posts your questions, thoughts, etc and we can discuss and help. Visit Community

Guest: Terri Bradley, Certified Professional Coder (CPC), Founder Terri Bradley Consulting, LLC. Want to discuss? Do you have thoughts of questions about this topic? Visit the members community on Facebook and posts your questions, thoughts, etc and we can discuss and help. Visit Community

Are you ready for the HIPAA audits? Or are you still feeling a bit lost? Patterson Dental recently shared an  important audit update on their blog Off The Cusp, HIPAA Compliance: Next Round of Audits Postponed — but Beware! The HITECH Act of 2009 mandates the Office of Civil Rights (OCR) to perform compliance audits. The…

In previous blogs, we reported that the Phase II random HIPAA audits were underway. If you weren’t one of those chosen so far, you may be wondering what’s been happening. The Phase II audits began in 2016 and included covered entities as well as business associates. They were intended to start with desk audits and…

Happy patients contribute to a thriving practice by referring other patients. Yet, despite the best efforts to provide outstanding customer service and patient care, occasionally something goes awry: patients complain about fees, excessive wait times, unexpected changes in treatment or perceived staff rudeness. How complaints are initially, and subsequently, handled is critical. Among other things,…

No doubt you’ve heard the metaphor about picking low-hanging fruit first. Picking the fruit from the branches of fruit trees that are easiest to reach involves less effort and is much easier. In business, the expression is frequently used to refer to selecting the easiest targets first, usually the ones that require minimal effort or…