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According to research by Inc.com, 48% of cyber breaches result from sophisticated hacking, while the remaining 52% are caused by simple human error.  While that may sound like a hopeless situation, let’s take a closer look. Reducing Human Error Reduce your odds of a cyber breach by 52% by simply training your team upon hire…

In previous blogs, we reported that the Phase II random HIPAA audits were underway. If you weren’t one of those chosen so far, you may be wondering what’s been happening. The Phase II audits began in 2016 and included covered entities as well as business associates. They were intended to start with desk audits and…

“I don’t have time!” “Where can I get reliable, accurate information?” If you’ve ever uttered those words in a moment of frustration, you are not alone. Marketing, practice and insurance management, coding/billing, HR and compliance are just a few of the things that demand your time — not to mention the normal demands of your…

Time and again, certain questions arise when it comes to posting what could be considered protected health information (PHI) on social media. Question #1: Is it okay to post pictures of just someone’s smile, tooth or gums? This is an important question, and the answer isn’t always an easy one. When it comes to posting…

In February 2014 the Office of Civil Rights (OCR) announced its plans for the Phase II mandatory HIPAA compliance audits. But details surrounding the HIPAA audits, including the timeline, were moving targets—until 2016. You may recall the Phase I pilot audits were conducted in 2012. In March 2016, the OCR launched the Phase II HIPAA…

You’re having one of your most hectic days when someone who’s not on the schedule walks in. Rather than presenting an insurance card, you are presented with a government identification badge. Your office is about to undergo an unannounced OSHA inspection. What could you expect if OSHA showed up at your front desk? Five key…

Happy patients contribute to a thriving practice by referring other patients. Yet, despite the best efforts to provide outstanding customer service and patient care, occasionally something goes awry: patients complain about fees, excessive wait times, unexpected changes in treatment or perceived staff rudeness. How complaints are initially, and subsequently, handled is critical. Among other things,…

  No doubt you’ve heard the metaphor about picking low-hanging fruit first. Picking the fruit from the branches of fruit trees that are easiest to reach involves less effort and is easier to do. In business, the expression is frequently used to refer to selecting the easiest targets first, usually the ones that require minimal…