Happy patients contribute to a thriving practice by referring other patients. Yet, despite the best efforts to provide outstanding customer service and patient care, occasionally something goes awry: patients complain about fees, excessive wait times, unexpected changes in treatment or perceived staff rudeness. How complaints are initially, and subsequently, handled is critical. Among other things,…

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  No doubt you’ve heard the metaphor about picking low-hanging fruit first. Picking the fruit from the branches of fruit trees that are easiest to reach involves less effort and is easier to do. In business, the expression is frequently used to refer to selecting the easiest targets first, usually the ones that require minimal…

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FOR IMMEDIATE RELEASE The Institute for Dental Compliance and Risk Management is pleased to announce two exciting milestones in our young company’s history. Just in time for our second anniversary, our Institute credentials have just been approved by the USPTO–a testament to the kind of difference we’ve made for the dental industry. The Institute provides…

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You’ve been dealing with OSHA since you opened your practice (or longer if you happen to recall the days before gloves, masks or glasses), but what does OSHA really require? One Illinois practice thought they were doing everything correctly, but found themselves owing OSHA over $53,000 in fines this summer. What if you had to…

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What do CMS, ACA, OCR, HIPAA and OSHA have in common? Plenty! They are all acronyms for just a few of the federal regulatory agencies or laws that govern dentistry. How many did you get correct? CMS stands the Centers for Medicare and Medicaid; ACA is the Affordable Care Act; OCR is the Office of…

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